Privacy Policy

Effective date: 2026-05-07

Axon ("the Service") is committed to protecting your privacy. This policy explains what data we collect, why we collect it, how it is used, how long it is retained, and what rights you have over it. By using the Service, you agree to the practices described in this policy.

1. Data Collected

The following data is collected and stored by the Service:

• Discord user IDs and Discord server (guild) IDs
• Discord usernames and player nicknames as entered by server administrators
• Game statistics per player: kills, deaths, KD ratio, accuracy, headshots, and revives
• Match history and session data (date, class played, scores)
• Moderation records: warnings, cheating flags, and reasons provided by moderators
• Server configuration: role assignments, language settings, configured channels
• Pick & ban session data: maps selected, banned, and final results
• Support ticket content: message, category, source, and email address if voluntarily provided
• Email addresses, for newsletter subscribers only (explicit opt-in required)

2. Data We Do Not Collect

• Passwords or authentication credentials of any kind
• Payment or financial information
• Real names, physical addresses, or government-issued identifiers
• Message content from Discord channels (the bot only reads interactions directed at it)
• Game screenshots — these are processed in real time by the AI analysis feature and are not stored permanently

3. How Data is Collected

Data is collected when you or a server administrator interact with the Service, including using bot slash commands, submitting game data, configuring server roles or language, or subscribing to the newsletter. Support ticket data is collected when a message is submitted via the website contact form or the /contact Discord command.

4. Purpose of Data Collection

• Provide and operate the core features of the Service (statistics, rankings, roster management)
• Enable AI-powered screenshot analysis to automatically extract game statistics
• Run pick & ban sessions and track results
• Apply moderation actions and maintain server rule enforcement records
• Send newsletters to opted-in subscribers
• Handle support requests submitted via the contact system
• Improve and maintain the reliability of the Service

5. AI Processing

When you submit a screenshot via the bot, the image is sent to a third-party AI service (Anthropic Claude) for statistical analysis. This external service processes the image to extract player performance data. The image is not stored by Axon after processing. By submitting a screenshot, you consent to this temporary processing by the third-party provider.

6. Data Storage & Security

Player and game data is stored in a PostgreSQL database hosted on Railway. Support tickets and newsletter subscriptions are stored in files on the web hosting server (Hostinger). Reasonable technical measures are in place to protect stored data against unauthorized access. However, no system is completely secure, and we cannot guarantee absolute data security.

7. Data Retention

Data is retained for as long as the Service is in use or until deletion is requested. Server administrators may delete player data, game records, and moderation entries at any time via the bot commands or the administration panel. Newsletter email addresses are removed immediately upon unsubscription. Support tickets may be archived or deleted by administrators.

8. Data Sharing

We do not sell, rent, or trade any personal data. Data is not shared with third parties except for the following necessary technical interactions:

• Anthropic Claude API — for screenshot analysis only (image sent temporarily, not stored)
• Discord API — for bot functionality (interactions, slash commands, message sending)
• Railway — database and bot hosting infrastructure
• Hostinger — web hosting for the companion website and ticket storage

9. Newsletter

Email addresses collected for the newsletter are used exclusively for sending updates and announcements related to the Service. You will never receive unsolicited emails. Every newsletter includes an unsubscribe link. Your email address is never sold or shared with any third party.

10. Support Tickets

Messages submitted via the contact form or /contact command are stored as support tickets. Ticket content is accessible only to Service administrators and is used solely to respond to your request. Tickets are not shared with third parties and may be deleted at any time by administrators.

11. Your Rights

You have the right to:

• Request access to any personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data at any time
• Withdraw consent for newsletter emails by unsubscribing at any time

To exercise any of these rights, please use our contact form. We will respond as promptly as possible.

11.1. Paid Plan Data

When you subscribe to a paid plan, the Axon team may collect and retain the following information for subscription management purposes: your Discord username and server identifier, your email address (if provided for communication), and the plan type and activation date. This information is used solely to manage your subscription and is not shared with any third party.

Axon does not collect, store, or process any payment card data or banking information. All payment arrangements are handled directly and manually between the subscriber and the Axon team.

12. Children's Privacy

The Service is not directed at children under 13. We do not knowingly collect data from users under 13 years of age. If you believe a minor has submitted data to the Service, please contact us so we can remove it.

13. Changes to This Policy

This Privacy Policy may be updated at any time. The effective date at the top of this page reflects the date of the most recent revision. Continued use of the Service following any update constitutes acceptance of the revised policy.

14. Contact

For any privacy-related requests or questions, please contact us via:

Contact us here